Return, Refund & Shipping Policy

Previous Software Limited
Website: Previous.co.uk
Last Updated: 28th Sept 2025

1. Product Delivery

Digital Delivery Only

  • Delivery Method: All AI Agents and N8N Flows delivered via email
  • Delivery Time: Within 6 hours of confirmed payment
  • No Physical Shipping: We provide digital products only
  • What You Receive: AI agent files, setup instructions, documentation, and license information

Delivery Issues

If you don't receive your product within 6 hours:

  • Check your email spam/junk folder
  • Contact [support@previous.co.uk] immediately
  • We'll resolve delivery issues within 2 hours during business hours

2. Return & Refund Policy

48-Hour Return Window

  • Return Period: 48 hours from email delivery time
  • Refund Amount: 100% full refund within return window
  • After 48 Hours: No refunds available

How to Return

  1. Email [support@previous.co.uk] within 48 hours
  2. Include: Order number, purchase email, reason (optional)
  3. Receive confirmation within 2 hours
  4. Refund processed in 3-5 business days to original payment method

Return Exceptions

No refunds for:

  • Requests after 48-hour window
  • Products already implemented commercially
  • Custom development services
  • Products with 50%+ promotional discounts

3. UK Consumer Rights

Under the Consumer Rights Act 2015, you have additional rights for faulty digital content within 30 days. Our 48-hour policy provides enhanced protection beyond your statutory rights.

4. Quality Guarantee

We guarantee our digital products:

  • Function as described in specifications
  • Include complete documentation and support access
  • Are free from significant defects
  • Come with technical implementation assistance

5. Exchanges & Modifications

  • No Direct Exchanges: Use return process, then repurchase
  • License Upgrades: Available for additional fees
  • Custom Modifications: Available as separate services

6. Contact Information

Returns & Refunds: [support@previous.co.uk]
Delivery Support: [support@previous.co.uk]
Address: 128, City Road London EC1V 2NX UNITED KINGDOM
Business Hours: Monday-Friday, 9 AM - 6 PM GMT

7. Important Notes

  • Return window starts from email delivery time
  • Save all order confirmations and delivery emails
  • Ensure correct email address at checkout
  • This policy complies with UK Consumer Rights Act 2015

This policy is effective as of 28th Sept 2025 and applies to all digital products sold by Previous Software Limited through Previous.co.uk